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This
is the standard of service that we aim to achieve
for all of our customers, and against which we
monitor the quality of the service that we provide.
When
we receive an enquiry we will deal with it promptly
and efficiently and provide initial advice and
recommendations in accordance with best professional
practice. When necessary, we will undertake a
preliminary visit to client premises to discuss
their detailed requirements without further obligation
on their part.
Prior
to any work being undertaken, we will provide
the client, in writing, with a description of
the works to be carried out, and, either a fixed
price quotation, or a clearly defined schedule
of rates against which any invoice(s) will be
calculated. Where services are required immediately,
e.g. as a result of a fire or accident, then this
may be agreed verbally.
When
we receive an order its receipt will be confirmed
to the client along with the arrangements and
time scales for carrying out the work, and for
reporting back the results of the work to the
client.
All
projects will be carried out employing reasonable
skill, care and due diligence, within the terms
of the contract, and taking into account the personnel
and resources devoted to the project as per our
agreement with the client.
Where,
as a result of our observations or measurements,
immediate remedial action is recommended, then
this will be clearly communicated, verbally to
the client or client representative, at the earliest
opportunity.
Where
we are unable to achieve an agreed reporting date,
the client will be advised, as soon as is reasonably
practicable, as to the reasons for the delay and
the anticipated revised reporting date for delivery
of the report.
On
completion of the project the client will be invoiced
promptly and accurately.
As
part of our on-going monitoring of our services,
clients are positively encouraged to comment on
this standard and the levels of service that they
have received to:
The Director
The HS&E Group Ltd
PO Box 109
Ripon
North Yorkshire
HG4 1WT
Or email to: director@hsegroup.net
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